X2Go Bug report logs - #1218
Improve User Experience when connecting to a session that is supposed to use agent-cached credentials or a keyfile

Package: x2goclient; Maintainer for x2goclient is X2Go Developers <x2go-dev@lists.x2go.org>; Source for x2goclient is src:x2goclient.

Reported by: Stefan Baur <X2Go-ML-1@baur-itcs.de>

Date: Mon, 25 Sep 2017 09:55:02 UTC

Severity: wishlist

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Report forwarded to x2go-dev@lists.x2go.org, X2Go Developers <x2go-dev@lists.x2go.org>:
Bug#1218; Package x2goclient. (Mon, 25 Sep 2017 09:55:02 GMT) Full text and rfc822 format available.

Acknowledgement sent to Stefan Baur <X2Go-ML-1@baur-itcs.de>:
New Bug report received and forwarded. Copy sent to X2Go Developers <x2go-dev@lists.x2go.org>. (Mon, 25 Sep 2017 09:55:02 GMT) Full text and rfc822 format available.

Message #5 received at submit@bugs.x2go.org (full text, mbox):

From: Stefan Baur <X2Go-ML-1@baur-itcs.de>
To: submit@bugs.x2go.org, Oleksandr Shneyder <o.shneyder@phoca-gmbh.de>
Subject: Improve User Experience when connecting to a session that is supposed to use agent-cached credentials or a keyfile
Date: Mon, 25 Sep 2017 11:46:09 +0200
[Message part 1 (text/plain, inline)]
package: x2goclient
priority: wishlist

Whe an X2Go session is set to use agent-cached credentials or a keyfile,
clicking on the session tile will automatically start a connection
(unless a keyfile is used and it is password-protected - in that case, a
small pop-up is shown that asks for the keyfile's password).

If the connection is suspended - be it by a user-initiated suspend
command or due to loss of connection - X2GoClient shows the same
login/password dialog that is shown on initial connect for a session
that is not set up to use agent-cached credentials or a keyfile.

This is confusing to the user - as simply clicking "OK" without using
the password field is enough to reconnect. There's no need to show an
editable user name field and a password entry field.

Suggested change:
When the client detects a connection loss/suspend, it should return to
its default "select a tile" screen, if the session was using
agent-cached credentials or a keyfile.
If logging in with the agent-cached credentials/keyfile does not work, a
popup similar to the one asking for the keyfile password should appear,
only with a different visual design and textual description, so users
have a chance to understand they are being prompted for the login
password, rather than the keyfile password.

-- 
BAUR-ITCS UG (haftungsbeschränkt)
Geschäftsführer: Stefan Baur
Eichenäckerweg 10, 89081 Ulm | Registergericht Ulm, HRB 724364
Fon/Fax 0731 40 34 66-36/-35 | USt-IdNr.: DE268653243

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Information forwarded to x2go-dev@lists.x2go.org, X2Go Developers <x2go-dev@lists.x2go.org>:
Bug#1218; Package x2goclient. (Mon, 25 Sep 2017 10:55:02 GMT) Full text and rfc822 format available.

Acknowledgement sent to uli42@gmx.de:
Extra info received and forwarded to list. Copy sent to X2Go Developers <x2go-dev@lists.x2go.org>. (Mon, 25 Sep 2017 10:55:02 GMT) Full text and rfc822 format available.

Message #10 received at 1218@bugs.x2go.org (full text, mbox):

From: Ulrich Sibiller <ulrich.sibiller@gmail.com>
To: Stefan Baur <X2Go-ML-1@baur-itcs.de>, 1218@bugs.x2go.org
Subject: Re: [X2Go-Dev] Bug#1218: Improve User Experience when connecting to a session that is supposed to use agent-cached credentials or a keyfile
Date: Mon, 25 Sep 2017 12:50:43 +0200
I suggest to grey out the password field and change the "ok" button to
"reconnect"

On Mon, Sep 25, 2017 at 11:46 AM, Stefan Baur <X2Go-ML-1@baur-itcs.de> wrote:
> package: x2goclient
> priority: wishlist
>
> Whe an X2Go session is set to use agent-cached credentials or a keyfile,
> clicking on the session tile will automatically start a connection
> (unless a keyfile is used and it is password-protected - in that case, a
> small pop-up is shown that asks for the keyfile's password).
>
> If the connection is suspended - be it by a user-initiated suspend
> command or due to loss of connection - X2GoClient shows the same
> login/password dialog that is shown on initial connect for a session
> that is not set up to use agent-cached credentials or a keyfile.
>
> This is confusing to the user - as simply clicking "OK" without using
> the password field is enough to reconnect. There's no need to show an
> editable user name field and a password entry field.
>
> Suggested change:
> When the client detects a connection loss/suspend, it should return to
> its default "select a tile" screen, if the session was using
> agent-cached credentials or a keyfile.
> If logging in with the agent-cached credentials/keyfile does not work, a
> popup similar to the one asking for the keyfile password should appear,
> only with a different visual design and textual description, so users
> have a chance to understand they are being prompted for the login
> password, rather than the keyfile password.
>
> --
> BAUR-ITCS UG (haftungsbeschränkt)
> Geschäftsführer: Stefan Baur
> Eichenäckerweg 10, 89081 Ulm | Registergericht Ulm, HRB 724364
> Fon/Fax 0731 40 34 66-36/-35 | USt-IdNr.: DE268653243
>
>
> _______________________________________________
> x2go-dev mailing list
> x2go-dev@lists.x2go.org
> https://lists.x2go.org/listinfo/x2go-dev


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