We got the same error on windows 10.
Then we tried to run x2go as administrator, also got error, “…cannot run translator…”, but not the same error.
So we did this:
Right click My PC - Manage – Local Users and Groups – Users – Administrator
Right click – properties – disable “Account is disabled”
At last, changed to Administrator account to run x2goclient, it worked well.
It is a windows permission issue!