Please don't report multiple unrelated Bugs - especially ones in different packages - in a single Bug report. It makes our lives much easier if you send separate reports.
You should check if your Bug report has already been filed by someone else before submitting it. Lists of currently outstanding Bugs are available on the World Wide Web and elsewhere - see other documents for details. You can submit your comments to an existing Bug report #<number> by sending e-mail to <number>@bugs.x2go.org
If you can't seem to determine which package contains the problem, please send e-mail to the owner@bugs.x2go.org asking for advice.
If you'd like to send a copy of your Bug report to additional recipients (such as mailing lists), you shouldn't use the usual e-mail headers, but a different method, described below.
There is a program that was developed in Debian to help reporting
Bug reports, it's called
reportbug.
It will guide you through the bug reporting process step by step,
and probably ease filing bugs that way.
Emacs users can also use the debian-bug command provided by the
debbugs-el package. When called with M-x
debian-bug, it will ask for all necessary information in a
similar way to reportbug.
Send mail to
submit@bugs.x2go.org,
as described below.
Of course, like with any email, you should include a clear, descriptive
Subject line in your main mail header. The subject you
give will be used as the initial Bug title in the tracking system, so
please try to make it informative!
You need to put a pseudo-header at the start of the body of the message. That means that the first line of the message body should say:
Package: <something>
Replace <something> with the name of the package which
has the Bug.
The second line of the message should say:
Version: <something>
Replace <something> with the version of the package.
Please don't include any text here other than the version itself, as the
Bug tracking system relies on this field to work out which releases are
affected by the bug.
You need to supply a correct Package line in the
pseudo-header in order for the Bug tracking system to deliver the message
to the package's maintainer.
The pseudo-header fields should start at the very start of their lines.
Please include in your report:
Include any detail that seems relevant - you are in very little danger of making your report too long by including too much information. If they are small please include in your report any files you were using to reproduce the problem (uuencoding them if they may contain odd characters etc.).
A Bug report, with mail header, looks something like this:
To: submit@bugs.x2go.org From: diligent@testing.linux.org Subject: Hello says `goodbye' Package: hello Version: 1.3-16 When I invoke `hello' without arguments from an ordinary shell prompt it prints `goodbye', rather than the expected `hello, world'. Here is a transcript: goodbye usr/bin/hello goodbye suggest that the output string, in hello.c, be corrected. I am using Debian GNU/Linux 2.2, kernel 2.2.17-pre-patch-13 and libc6 2.1.3-10.
Sometimes it is necessary to send a copy of a Bug report to somewhere else besides the mailing list and the package maintainer, which is where they are normally sent.
You could do this by CC'ing your Bug report to the other address(es),
but then the other copies would not have the Bug report number put in
the Reply-To field and the Subject line.
When the recipients reply they will probably preserve the
submit@bugs.x2go.org entry in the header and have their
message filed as a new Bug report. This leads to many duplicated
reports.
The right way to do this is to use the X-Debbugs-CC
header. Add a line like this to your message's mail header (not
to the pseudo header with the Package field):
X-Debbugs-CC: other-list@cosmic.eduThis will cause the Bug tracking system to send a copy of your report to the address(es) in the
X-Debbugs-CC line as well as to
any mailing list.
Avoid sending such copies to the addresses of other Bug reports, as
they will be caught by the checks that prevent mail loops. There is
relatively little point in using X-Debbugs-CC for this
anyway, as the Bug number added by that mechanism will just be
replaced by a new one; use an ordinary CC header instead.
This feature can often be combined usefully with mailing
quiet - see below.
If a report is of a particularly serious Bug, or is merely a feature request that, you can set the severity level of the Bug as you report it. This is not required, however, and the developers will assign an appropriate severity level to your report if you do not.
To assign a severity level, put a line like this one in the pseudo-header:
Severity: <severity>
Replace <severity> with one of the available severity levels, as described in the developers' documentation.
You can set tags on a Bug as you are reporting it. For example, if
you are including a patch with your Bug report, you may wish to set
the patch tag. This is not required, and the developers
will set tags on your report as and when it is appropriate.
To set tags, put a line like this one in the pseudo-header:
Tags: <tags>
Replace <tags> with one or more of the available tags, as described in the developers' documentation. Separate multiple tags with commas, spaces, or both.
User: <username> Usertags: <usertags>
Replace <usertags> with one or more usertags. Separate multiple tags with commas, spaces, or both. If you specify a username, that users tags will be set. Otherwise, the email address of the sender will be used as the username
If a Bug report is minor (for example, a documentation typo or other
trivial build problem), or you're submitting many reports at once,
send them to maintonly@bugs.x2go.org or
quiet@bugs.x2go.org.
maintonly will send the report on to the package
maintainer (provided you supply a correct Package line in
the pseudo-header and the maintainer is known), and quiet
will not forward it anywhere at all but only file it as a Bug (useful
if, for example, you are submitting many similar Bugs and want to post
only a summary).
If you do this the Bug system will set the Reply-To of
any forwarded message so that replies will by default be processed in
the same way as the original report.
Normally, the Bug system will return an acknowledgement to you by
e-mail when you report a new bug or submit additional information to an
existing bug. If you want to suppress this acknowledgement, include an
X-Debbugs-No-Ack header in your e-mail (the contents of this
header do not matter; however, it must be in the mail header and
not in the pseudo-header with the Package field). If
you report a new Bug with this header, you will need to check the web
interface yourself to find the Bug number.
Note that this header will not suppress acknowledgements from the
control@bugs.x2go.org mailserver, since those acknowledgements
may contain error messages which should be read and acted upon.
If the Bug tracking system doesn't know who the maintainer of the
relevant package is it'll forward the report to
the mailing list even if maintonly was used.
When sending to maintonly@bugs.x2go.org or
nnn-maintonly@bugs.x2go.org you should make sure that
the Bug report is assigned to the right package, by putting a correct
Package at the top of an original submission of a report,
or by using the
control@bugs.x2go.org service to (re)assign the report
appropriately first if it isn't correct already.
Other pages:
For more information on viewing bug history, submitting new reports, modifying existing ones and general BTS usage please visit http://wiki.x2go.org/doku.php/wiki:bugs (FAQ).
X2Go Bug Tracking System (based on the software used for Debian's BTS)
Copyright (C) 1999 Darren O. Benham,
1997,2003 nCipher Corporation Ltd,
1994-97 Ian Jackson.